Introducing SugarCRM

SugarCRM is an intuitive platform which makes it simple to manage all customer interactions and information so that you can provide an outstanding experience.

With SugarCRM you can automate customer support, sales and business processes, enable your teams and customers to self serve information and measure and optimise every interaction to ensure you are delivering the very best for your customers.

Benefits for your organisation

Automate business processes

Manage projects and
tasks

Share knowledge and information

Four-time PCMag Business Choice Award Winner for Customer Experience

When put to the Net Promotor Score test, SugarCRM ranks higher than Salesforce, Microsoft Dynamics, Oracle and all other major vendors. View the report

Explore features

Customer journeys

Visually map your customer journeys and link touchpoints to specific people, teams, actions and resources in your business.

Customer data and profiling

Integrate contact information from all your systems and sources into one, and easily pull in data from the web and social channels to give you even richer profiling power.

Campaign management

Plan, develop, execute, manage and monitor your campaigns across email and social channels and follow them all the way through the sales process.

Sales automation

Reduce administrative burden by automating sales prompts and alerts to maintain momentum and deliver supporting information along the way.

Lead management

Identify your hottest leads, qualify them and hand off to sales. Route leads to salespeople based on criteria like territory, team and expertise and track progress all the way through the pipeline. Decide what information you see, and what alerts you get along the way.

Case management and customer service

Make sure enquiries are handled by the right people in the best way. Sett up case routing that accounts for agent expertise and workload, prioritise case types and set escalation paths and automate processes and alerts to help you manage and meet service levels.

Dashboards and analytics

Gauge customer satisfaction by monitoring customer requests and time-to-response. Create your own reports, monitor stages and trends and improve forecasting with highly customisable sales dashboards.

Mobile

Access all the data from your CRM online or offline, in a user interface designed for small screens and finger-based controls. You can also build custom mobile applications specifically for your business and its processes.

Social collaboration

Using Sugar’s activity stream, your team can connect and follow each other, control which posts and updates they see, and collaborate across the business.

SugarCRM empowers your marketing, sales and services teams to collaborate across the entire customer lifecycle for more meaningful, memorable experiences.

Sugar Market is the all-you-need marketing automation solution built to work for you. Highly intuitive campaign builders, advanced automation and superior reporting enable you to understand engagement, improve conversion and drive more revenue.

FEATURES

  • Intuitive drag-and-drop campaign builders
  • Lead nurturing and sophisticated scoring
  • Advanced analytics and BI-grade reporting dashboards

ADVANTAGES

  • Drive the right traffic to your website with SEM, SEO and social media tools with high-quality landing pages, emails and forms
  • Capture leads with professional-quality emails, landing pages and forms
  • Drive alignment and send only the most qualified leads to sales with lead nurturing and scoring
  • Become a data-informed marketer with BI-grade reporting

Create extraordinary customer relationships with the world’s most intuitive and collaborative CRM — rated number one in the prestigious PCMag Readers’ Choice awards. Track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is lean, fast and integrates with anything.

FEAUTURES

  • Actionable intelligence you can actually use
  • No-touch data management
  • #1 rated user experience

ADVANTAGES

  • Get the exact intel you need for each customer interaction
  • Spend less time entering and retrieving data
  • Automate your most important and repeated activities

Create extraordinary customer relationships with the world’s most intuitive and collaborative CRM — rated number one in the prestigious PCMag Readers’ Choice awards. Track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is lean, fast and integrates with anything.

FEAUTURES

  • Actionable intelligence you can actually use
  • No-touch data management
  • #1 rated user experience

ADVANTAGES

  • Get the exact intel you need for each customer interaction
  • Spend less time entering and retrieving data
  • Automate your most important and repeated activities

Get customer satisfaction levels back on track with intuitive reporting and dashboards. Ensure proper response and resolution times, monitor customer satisfaction and meet your customers’ needs across the full range of support channels. Sugar Serve gives you the complete picture you need to transform your customer’s experience.

FEATURES

  • Self-service portal and knowledge base
  • Agent workbench
  • Real-time reports and dashboards

ADVANTAGES

  • Always be armed with the right intel
  • Help your customers help themselves
  • Identify potential problems early and often