Who We Are
DuCapi is a valuable reseller of SugarCRM solutions. Our experience and expertise in CRM solutions and business consulting constitute us as the partner to choose when thinking about making meaningful decisions based on your data.
Our knowledge of Sugar CRM deepens with having developed customizations that added and altered processes, operations and API integrations. We follow a simple yet effective project development methodology. We will gather your requirements, define your needs, consult on business automations, implement and customize your Sugar CRM solution and train your teams to meet and exceed your expectations.
Every client is unique, so our approach to every CRM engagement is unique. We ensure that with every project we:
- Focus on the business drivers for any project, and be clear on how success will be measured
- Tailor the project approach to the client, but apply rigour, discipline and proven methods to the project implementation, every time
- No big bang! Stage the rollout to manage risk, allow early wins, and take advantage of learnings along the way.
DuCapi offers end-to-end CRM services, from early in the process of setting your CRM strategy, to ongoing CRM hosting and support. We take a customer-centric approach to our work to ensure you can realise goals to do with improving customer engagement and customer process efficiencies.